The Washington Post names CollabraLink a 2020 Top Washington-Area Workplace

CollabraLink has been named one of The Washington Post’s 2020 Top Workplaces in the Washington, D.C. area. Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC, which measured numerous aspects of workplace culture, including alignment, execution, and connection.

“Now in its seventh year, The Post’s Top Workplaces list continues to highlight the companies that are leaders in the Washington-area in terms of employee engagement and satisfaction,” said Washington Post Top Workplaces editor Dion Haynes. “We had a record number of employees participate in the survey this year, making it clear that these organizations have made cultivating an atmosphere of support and respect a priority.”

CollabraLink’s CEO, Rahul Pandhi said, “Our team is honored to be selected as one of The Washington Post’s 2020 Top Workplaces. I am humbled to be part of such a talented group of individuals. This award celebrates the commitment our team has made to operating with integrity, serving as stewards for our clients, working as a team, holding each other accountable for our choices and actions, and ultimately, ensuring we operate with unwavering respect for the individual.”

The full list, along with additional content, will run in print in a special Top Workplaces magazine on October 14, 2020 and will be available on The Post’s website. The Washington Post will also host an awards ceremony in October to recognize the 200 top-ranked companies.

About CollabraLink

CollabraLink is a digital services consulting team that delivers solutions to help our Federal customers achieve their mission. Using HCD, Agile, and modern methodologies, CollabraLink makes the Government more interactive, productive, and secure. Since CollabraLink was founded in 2003, they’ve evolved from a business process management advisor to Fortune 100 companies, into a trusted leading federal contractor offering clients mission-critical solutions. Throughout this time, CollabraLink maintained a commitment to incorporating advanced technology and process innovations that deliver value to their clients, and provide added mission advantage. At CollabraLink, one common goal unites their team: put our clients’ mission first.

About The Washington Post

The Washington Post is an award-winning news leader whose mission is to connect, inform, and enlighten local, national and global readers with trustworthy reporting, in-depth analysis and engaging opinions. It combines world-class journalism with the latest technology and tools so readers can interact with The Post anytime, anywhere.

About Energage, LLC

Headquartered in Exton, PA., Energage (formerly known as WorkplaceDynamics) is a leading provider of technology-based employee engagement tools that help leaders to unlock potential, inspire performance, and achieve amazing results within their organizations. The research partner behind the Top Workplaces program, Energage has surveyed more than 47,000 organizations representing well over 16 million employees in the United States.

Press release from PRWeb

John Noh Named CollabraLink CFO

McLean, VA, May 27th, 2020: John Noh has joined CollabraLink Technologies, Inc. as chief financial officer and will be leading the company’s finance strategy, budgeting and planning, accounting, financial reporting, treasury, tax and contracts administration.

“John is a great hire for us,” CEO Rahul Pandhi said. “He brings incredible strategic and quantitative acumen plus a depth of knowledge in the realm of corporate development which will be incredibly beneficial for us. John will be instrumental in taking CollabraLink to the next level as we look to continue our growth trajectory through all means possible.”

Noh is an experienced finance and corporate development leader. He was previously the head of corporate development for Booz Allen Hamilton, CACI and Cubic, where he led acquisitions, divestitures, strategy and treasury activities. He formerly served as an investment banker at Bank of America, Houlihan Lokey and as a corporate finance professional at Jones Lang LaSalle.

“I am honored and excited to join the CollabraLink family, including its experienced and talented executive team,” Noh said. “CollabraLink is a leading digital solution and service provider with tremendous positions in key, growing markets. I am delighted to lead the financial and administrative organization as we embark on the exciting road ahead.”

About CollabraLink Technologies, Inc

CollabraLink Technologies, Inc (CollabraLink), based in McLean, VA is focused on building a modern, digital government.  For the past 15 years CollabraLink has specialized in combining Agile frameworks in conjunction with intelligent automation platforms to deliver transformative solutions for our agency partners. CollabraLink is assessed CMMI Level 3 for services and development, an investment made in order to create a process-driven, success-oriented organization focused on achieving our clients’ goals.

Contact:
Rosie Pandhi
Director of Marketing
(202) 257-8572
rosie@collabralink.com
www.collabralink.com

CollabraLink Promotes Josh Bailes to Executive Vice President

McLean, VA, March 10th, 2020: CollabraLink Technologies, Inc. (CollabraLink) is thrilled to announce that Josh Bailes has been promoted to the role of Executive Vice President of Digital Services. In his new role, Josh will have immediate responsibility for all aspects of CollabraLink’s Digital Transformation portfolio, including supporting existing customers and growing the portfolio to include new Federal clients. Josh will also continue to support CollabraLink’s strategic planning operations where he has been an instrumental contributor.

Previously, as Vice President of Operations at CollabraLink, Josh provided oversight over large, highly complex Digital modernization programs for a myriad of Federal Civilian agencies including CMS, Department of Transportation, and the Department of Labor.  In his prior stop as Chief Operating Officer (COO) at GSA’s 18F organization, Josh had firsthand involvement in some of the most innovative Digital modernization programs occurring in the Federal landscape. 

“Josh has been amazing to work with these past two years,” said Rahul Pandhi, CollabraLink’s Chief Executive Officer. “Josh has a track record of building teams to execute on some of the largest, most high-profile Digital modernization programs in the Federal space today. His leadership over our Digital Services campaigns will be a true benefit for our customers and employees. We pride ourselves in attracting and growing top talent at CollabraLink, and Josh is a prime example of this.”

Josh brings over 12 years of experience in management, business development and corporate operations. As the former COO of GSA’s 18F organization, Josh brings a unique vantage point into the operations and transformation in the federal IT space. This experience and his new role allow Josh to continue to be a thought leader and play an integral role in government digital transformation at CollabraLink.

About CollabraLink Technologies, Inc

CollabraLink Technologies, Inc (CollabraLink), based in McLean, VA is focused on building a modern, digital government.  For the past 15 years CollabraLink has specialized in combining Agile frameworks in conjunction with intelligent automation platforms to deliver transformative solutions for our agency partners. CollabraLink is assessed CMMI Level 3 for services and development, an investment made in order to create a process-driven, success-oriented organization focused on achieving our clients’ goals.

Contact:
Rosie Pandhi
Director of Marketing
(202) 257-8572
rosie@collabralink.com
www.collabralink.com

CollabraLink Announces Tim Kelly as VP of Operational Excellence

McLean, VA, December 8th, 2019: Professional services firm CollabraLink Technologies, Inc. has hired Tim Kelly as vice president of operational excellence.

Kelly, who joined the company Nov. 1, is tasked with driving continuous improvements for internal capabilities while championing positive transformation initiatives to deliver a best-in-class service experience for CollabraLink clients.  

Before coming to CollabraLink, Kelly was chief customer officer and vice president of professional services at Macedon Technologies, where he supported both commercial and federal clients. Before that, he was at CACI for over 20 years as a director, leading the U.S. Army Reserve/National Guard division and overseeing CACI’s BPM horizontal. 

“We are excited to bring Tim on board at CollabraLink,” said Rahul Pandhi, CollabraLink CEO. “Tim’s background in Federal IT, combined with his years of experience creating transformational change and dynamic organization growth will allow CollabraLink to continue scaling to meet our growing client demands. 

Kelly shares his excitement in joining CollabraLink.

“It is with great pleasure that I join the CollabraLink Team,” he said. “ I’m pleased to be part of a proven organization known for successfully delivering critical solutions for our government and our citizens.  I look forward to working with all elements of the CollabraLink Team to help guide operational transformation and growth.”    

Kelly has a bachelor’s degree in computer science from Binghamton University, where he serves as an adjunct lecturer for the Thomas J. Watson School of Engineering.

About CollabraLink Technologies, Inc

CollabraLink Technologies, Inc (CollabraLink), based in McLean, VA is focused on building a modern, digital government.  For the past 15 years CollabraLink has specialized in combining Agile frameworks in conjunction with intelligent automation platforms to deliver transformative solutions for our agency partners. CollabraLink is assessed CMMI Level 3 for services and development, an investment made in order to create a process-driven, success-oriented organization focused on achieving our clients’ goals.

Contact:
Rosie Pandhi
Director of Marketing
(202) 257-8572
rosie@collabralink.com
www.collabralink.com

For the 8th Time, CollabraLink Appears on the Inc. 5000, Fastest-Growing Private Companies by Inc. Magazine

McLean, Virginia, September 4, 2019:  Inc. magazine revealed that CollabraLink is No. 2977, with three-year revenue growth of 125 percent, on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. Of the tens of thousands of companies that have applied to the Inc. 5000 over the years, only a fraction have made the list more than once.  Needless to say, making the list gets harder every year as your starting base grows.  A mere one percent of companies have made the list 8 times. 

“It is incredible to be named to the Inc. 5000 list for the 8th time,” said Rahul Pandhi, CEO of CollabraLink.  “It is a true testament of the spirited and dedicated people of our CollabraLink family and a client base that allows us to continue to grow and serve our nation. This award is for them.”

Not only have the companies on the 2019 Inc. 5000 been very competitive within their markets, but the list as a whole shows staggering growth compared with prior lists. For more information on Inc. and the Inc. 5000 Conference, visit http://conference.inc.com/.

Since 2003, CollabraLink has partnered with federal agencies across civilian, defense, education and sciences to streamline service delivery while improving customer service and citizen engagement. As one of the most in-demand government contractors today, CollabraLink is committed to providing federal clients with simple and intuitive solutions that increase efficiency and enhance citizen engagement.

About CollabraLink Technologies, Inc

CollabraLink Technologies, Inc (CollabraLink), based in McLean, VA is a premier professional services firm that delivers business and technology solutions through consulting and outsourcing services to the government, private sector, and non-profit arena. For the past 10 years, CollabraLink has specialized in custom system maintenance, systems development and integration, technology infrastructure support, and a wide variety of business services, including program/project management, business process support, and mission support services. CollabraLink is a CMMI Level 3 (L3) organization that has invested heavily in creating a process-driven, success-oriented organization focused on achieving our clients’ goals.

Contact:
Rosie Pandhi
Director of Marketing
(703) 639-1777
rosie@collabralink.com
www.collabralink.com

CollabraLink Awarded a Position on Government-Wide $20 Billion CIO-SP3 Small Business Contract

McLean, Virginia, August 28, 2019: CollabraLink Technologies, Inc. (CollabraLink), a leading Digital Services provider for the Federal government, announced it has been awarded the Chief Information Officer–Solutions and Partners 3 (CIO-SP3) Government-wide Acquisition Contract (GWAC).  CIO-SP3 is a 10-year Indefinite Delivery/Indefinite Quantity (IDIQ) contract with a value of $20 billion. The CIO-SP3 program will support a full range of IT products, services and solutions to support federal Chief Information Officers (CIO) across the Federal government. 

“CollabraLink is thrilled to have received this award and to provide our cutting edge technology to fulfill a broad range of mission critical IT requirements and goals,” said Rahul Pandhi, CollabraLink’s CEO. “We are dedicated to working together with our government partners to drive digital modernization and improve the services the citizens of this nation receive.”

Since 2008, CollabraLink has partnered with federal agencies across civilian, defense, education and sciences to streamline service delivery while improving customer service and citizen engagement. As one of the most in-demand government contractors today, CollabraLink is committed to providing federal clients with simple and intuitive solutions that increase efficiency and enhance citizen engagement.

About CollabraLink Technologies, Inc

CollabraLink Technologies, Inc (CollabraLink), based in McLean, VA is a premier professional services firm that delivers business and technology solutions through consulting and outsourcing services to the government, private sector, and non-profit arena. For the past 10 years, CollabraLink has specialized in custom system maintenance, systems development and integration, technology infrastructure support, and a wide variety of business services, including program/project management, business process support, and mission support services. CollabraLink is a CMMI Level 3 (L3) organization that has invested heavily in creating a process-driven, success-oriented organization focused on achieving our clients’ goals.

Contact:
Rosie Pandhi
Director of Marketing
(703) 639-1777
rosie@collabralink.com
www.collabralink.com

FedhealthIT Interviews Mike Deutsch and Sean Fitzpatrick on Human Centered Design

Interview with Mike Deutsch, Chief Growth Officer at CollabraLink and Sean Fitzpatrick, Vice President of User Experience reposted from FedHealthIT

What is Human Centered Design?

HCD is a methodology which puts the end user, beneficiary, or consumer of whatever service you are providing at the center of all design efforts. The basic process includes user research to truly understand user needs and behaviors, design and prototyping of solutions to meet those needs, and iterative testing for usability with representative users. This approach has been in practice in the commercial sector for many years and has been called different names – from human factors, to human-computer interaction, to usability – but the core processes are the same, whether you are designing a walk-in service like you might experience at the Post Office or a digital service, such Ed.gov or Healthcare.gov.

It is interesting to note that HCD as a methodology is often at the core of many service disciplines, including CX (Customer Experience) and Service Design.

Finally, on the Government side, the application of HCD lags a bit behind the commercial sector, but thankfully groups like, USDS and 18F have cast a light on its benefits and leading agencies, such as HHS and CMS, are now focused on meeting the rise of digital citizens, who demand usability.

What are Some of the Challenges When HCD is not Employed?

The biggest challenge we see is when Government teams design and build systems and services that do not meet real users’ needs, which leads to low adoption and high frustration. As an example, we worked on a program looking at a digital communications strategy related to opioid use. The presumption was that the audience would be mental health providers, clinicians, academia. We used the HCD processes and user research to confirm who the actual target audience was and found that the assumption was largely incorrect and in fact, the audience included a large segment of the general population who were NOT medical professionals. That knowledge allowed us to pivot and change the direction of our content strategy and overall user experience design approach.

If we think of a care delivery model like Medicaid and supporting digital services, HCD is being applied with great success to design mission-critical systems and services. As we’ve seen, challenges or misunderstandings within the digital space can delay getting care to those who need it. Our approach is to address real user needs based on user research, making the processes as user centric as we can. The result is a more efficient delivery of Healthcare to the people who need it when they need it.

Why is This Not More Standard?

The HCD process sounds intuitive – and in fact it does yield better outcomes – but we aren’t talking about a trivial amount of time or energy. It’s almost a philosophy and while the payoff is significant, it does take that up-front commitment to research your users and iteratively design user experiences (UX) which meet their needs.

The good news is that there is a happy medium in which HCD can be woven into an Agile framework. There are many methods and tactics (user interviews, contextual inquiries, observation, etc.) that we use to conduct initial research quickly, allowing for prototypes and design solutions that we can get in front of those same users for feedback early and often.

The big thing about HCD is that we build empathy for the user AND our agency-partners who “own” the service. That empathy – for the end user and the agency stakeholder – is essential and ensures buy-in from both sides by the time the final solution is delivered.

Change Management

Getting buy-in to the HCD process is critical, as this process is a big change of perspective for many agencies. We know managing this change is hard and when we think of Government, who has been building systems for a long time with an inward, rather than an external user focus, that transformation can be a real challenge. Once people see HCD put into practice and see the real results, they almost invariably embrace it, but at the outset it requires education for all who are involved the process.

We had a recent experience with a client at CMS who was able to come out on the road with us as we conducted baseline user research. This was the first time they were able to interact with one of their key user groups and listen to how they do their jobs and how the systems in place meet – or do not meet – their needs. We found that the existing systems could be dramatically improved to align more closely with external users’ processes and mental models. It was this exercise that allowed our agency partner to “walk in the users’ shoes” to see where change was needed and really see the impact change could create. Importantly, engaging with the users at this early design stage also lays the foundation for adoption as the products are delivered – they maintain a certain equity in the process.

What Skillsets are Needed?

There are many tools available to facilitate HCD but ultimately it requires experts with specialized skill-sets, namely User Researchers (trained in human factors, human-computer interaction, and cognitive psychology), Interaction Designers (skilled in information architecture and the development of user experience (UX) designs to accommodate complex user flows), and Content Strategists (experts in content modeling, taxonomy, metadata strategies, and plain-language content development.)

What Comes Next?

The USDS Playbook was really the first of its kind for Government and codifies HCD, Agile, and DevOps. While we have been practicing HCD in Government for many years, the Playbook really sets the baseline for forward movement. Sitting where we are today, with HCD, DevOps, and Agile – and with a more cloud centric environment–we have a powerful combination of tools to work with in fulfilling modernization and digital transformation.

In addition, there is a lot of market interest in Intelligent Automation (including Robotic Process Automation) and we see great utility in it. This approach will liberate Government staff to get more done, to be more strategic about what they are doing, and to make what they are doing more fulfilling for the stakeholder, for the end user, and for the Government. We really see these automation use cases as a natural outcropping of the HCD we are conducting – by understanding and developing that empathy for their current situations, we can readily identify opportunities to integrate tools like RPA into the mix to add even more value to the solutions we are producing.

Originally posted on FedHealthIT

CollabraLink Awarded a $3.4M Contract by the Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA)

McLean, Virginia, May 11th, 2019: CollabraLink Technologies, Inc. (CollabraLink), a leading Digital Services provider for the Federal government, announced today it has been awarded a $3.4 million one-year contract by the Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA) with IT Modernization and Transformation Program Management (PM) support. 

This effort will see CollabraLink apply its capabilities in human-centered design (HCD) and Agile software development to bring innovation and service to assist FMCSA in piloting modernization. FMCSA is embarking on a bold effort to modernize over 30 systems using low code platforms and modern architecture, and CollabraLink will provide the guidance on best practices in creating the right platforms to deliver for the American taxpayers.

“CollabraLink is delighted to partner with FMCA on this important initiative,” said Rahul Pandhi, CollabraLink’s CEO. “Having supported some modernization efforts for other DOT organizations, we are continuing our mission of serving government partners with best practices and approaches to modernize their mission critical systems.”

About CollabraLink Technologies, Inc

CollabraLink Technologies, Inc (CollabraLink), based in McLean, VA is a premier professional services firm that delivers business and technology solutions through consulting and outsourcing services to the government, private sector, and non-profit arena. For the past 10 years, CollabraLink has specialized in custom system maintenance, systems development and integration, technology infrastructure support, and a wide variety of business services, including program/project management, business process support, and mission support services. CollabraLink is a CMMI Level 3 (L3) organization that has invested heavily in creating a process-driven, success-oriented organization focused on achieving our clients’ goals.

Contact:
Rosie Pandhi
Director of Marketing
(202) 257-8572
rosie@collabralink.com
www.collabralink.com

CollabraLink Welcomes Sean Fitzpatrick as CollabraLink’s Vice-President of User Experience (UX) and Human Centered Design (HCD) Practice

McLean, VA, February 19, 2019: CollabraLink Technologies, Inc. (CollabraLink) is excited to welcome its newest Vice-President, Sean Fitzpatrick effective January 31, 2019.  Fitzpatrick holds the position of Vice-President of Operations focusing on the company’s User Experience (UX) and Human Centered Design (HCD) practice, as well as supporting the company’s CMS MacPro team.

Fitzpatrick brings over 23 years of experience in the UX and HCD profession to CollabraLink.  He previously held the position of Principal/Director of User Experience for Booz Allen Hamilton and Aquilent where he built their UX and HCD practices and led teams of over 100 User Experience professionals.  For the past 14 years, he has focused on building teams to design engaging, highly-usable digital services for the Federal government, including HealthCare.gov, HHS.gov, USPS.com, and Usability.gov.

“Sean’s hire is incredibly timely for us,” said CEO Rahul Pandhi. “Our customers are clamoring for continued innovation in the form of Human Centered Design combined with Agile application delivery.  Sean will be instrumental in building the CollabraLink HCD practice ensuring that we bring to bear thought leadership on UI/UX as we modernize government systems.”

Sean is inspired by CollabraLink’s energy and focus on UX and HCD.

I’m thrilled to join CollabraLink to lead their Human Centered Design and User Experience practice,” said Fitzpatrick. “What attracted me to CollabraLink is its clear focus on an integrated Human Centered Design and Agile digital service delivery solution—and the incredibly smart people who design and build these solutions.  I’ve hit the ground running and the innovation and energy coming from our teams is unbelievable and truly inspiring!”

Fitzpatrick holds an M.A. in Human Factors Engineering from George Mason University, as well as a B.A. in psychology and a B.A. in communications from Flagler College.

Since 2003, CollabraLink has partnered with federal agencies across civilian, defense, education and sciences to streamline service delivery while improving customer service and citizen engagement. As one of the most in-demand government contractors today, CollabraLink is committed to providing federal clients with simple and intuitive solutions that increase efficiency and enhance citizen engagement.

About CollabraLink Technologies, Inc

CollabraLink Technologies, Inc (CollabraLink), based in McLean, VA is a premier professional services firm that delivers business and technology solutions through consulting and outsourcing services to the government, private sector, and non-profit arena. For the past 10 years, CollabraLink has specialized in custom system maintenance, systems development and integration, technology infrastructure support, and a wide variety of business services, including program/project management, business process support, and mission support services. CollabraLink is a CMMI Level 3 (L3) organization that has invested heavily in creating a process-driven, success-oriented organization focused on achieving our clients’ goals.

Contact:
Rosie Pandhi
Director of Marketing
(202) 257-8572
rosie@collabralink.com
www.collabralink.com

CollabraLink Awarded Multi-Year Contract by the Department of Labor, Office of the Chief Information Officer (OCIO)

McLean, Virginia, January 12th, 2019: CollabraLink Technologies, Inc. (CollabraLink), a leading Digital Services provider for the Federal government, announced today it has been awarded a $134,000,000 multi-year Blanket Purchase Agreement (BPA) by the Department of Labor (DOL) to support their modernization efforts. This effort will see CollabraLink apply its capabilities in human-centered design and Agile software development to bring innovation and service to configure, plan, test, and manage their Appian Cloud-based Case management Platform (CMP).

In 2017, DOL implemented an Appian-based DOL Case Management Platform (DOL CMP), which allowed for the elimination of redundancies and move towards centralization, automation, and increased security. Additionally, it improved case management and ensured its dispersed workforce can conduct mission-critical work efficiently and effectively in a flexible and mobile environment. CollabraLink will provide program management, implementation, test and planning, training and operations and maintenance to support the various DOL organizations to look modernize their systems, support applications and bring efficiencies to all of the DOL’s IT systems portfolio.

“CollabraLink is thrilled to partner with DOL on this important initiative,” said Rahul Pandhi, CollabraLink’s CEO. “Having supported some modernization efforts for various DOL organizations for the past couple of years, this is an amazing opportunity to further demonstrate our solution expertise with Appian and the ability to continue our support that will have a lasting impact for DOL systems.”

About CollabraLink Technologies, Inc

CollabraLink Technologies, Inc (CollabraLink), based in McLean, VA is a premier professional services firm that delivers business and technology solutions through consulting and outsourcing services to the government, and private sector. For the past 15 years, CollabraLink has specialized in supporting agile digital services, low code application development and providing strategic support services.  CollabraLink is assessed CMMI Level 3 for services and development, an investment made in order to create a c a process-driven, success-oriented organization focused on achieving our clients’ goals.

Contact:
Rosie Pandhi
Director of Marketing
(202) 257-8572
rosie@collabralink.com
www.collabralink.com