LinkLab: Sharing our creativity, passion, and innovation while creating a modern, digital government.
https://collabralink.com/wp-content/uploads/header-globe.jpg 983 1600 Rahul Pandhi /wp-content/uploads/logo.png Rahul Pandhi2020-10-22 10:02:482020-11-09 15:53:38Creating a Modern, Digital Government
I didn’t set out to build a company that was focused on Creating a Modern, Digital Government. That wasn’t…Continue Reading
https://collabralink.com/wp-content/uploads/header-citystreet.jpg 761 1600 Titra Hamilton /wp-content/uploads/logo.png Titra Hamilton2020-10-22 09:54:492020-10-22 11:50:30“A Completely Immersive Experience”: CollabraLink’s Transit Awards Management System (TrAMS) Help Desk Analysts Help America Receive CARES Act Funding During COVID-19
Many Information Technology (IT) professionals enter the field as Tier 1 Help Desk Analysts. Some shun what is perceived as a mundane role; however, our team’s experience has shown that the Tier 1 professional is vital to IT Operations. Absolutely nothing is routine about the TrAMS Help Desk, especially when you’re empowered through robust and rigorous training to help users acquire the funding they need to continue to safely operate this nation’s transit systems during the COVID-19 pandemic.Continue Reading
https://collabralink.com/wp-content/uploads/drawing-in-notebook-scaled-e1603309278699.jpg 1062 2528 Sean Fitzpatrick /wp-content/uploads/logo.png Sean Fitzpatrick2020-10-21 15:31:432020-10-22 10:00:45Human Centered Design: Generative and Evaluative User Research at the Speed of Agile
Using a human centered design (HCD) approach to produce government digital services involves getting to know your users (obviously!), but in the race to develop an Agile MVP, timing of initial user research is tricky!Continue Reading